Complaints

If you would like to make a complaint about a specific piece of content on Willy and Hobby, you can write to Willy and Hobby at PO Box 91 Williamstown VIC 3016 or submit your complaint online at the bottom of this page.

Willy and Hobby aims to respond to complaints within a reasonable time, however complaints may not be responded to if they are general in nature or contain offensive or abusive material.

If you are not satisfied with Willy and Hobby’s handling of a content complaint, you can refer your complaint to the Australian Communications and Media Authority (ACMA).

ACMA is an independent federal statutory authority responsible for the regulation of internet content in Australia under the Broadcasting Services Act 1992 (Cth).

You can telephone ACMA on 1300 850 115, write to ACMA at PO Box 13112 Law Courts Melbourne VIC 8010, email ACMA at info@acma.gov.au or visit the ACMA website at www.acma.gov.au.

If you believe a piece of content on Willy and Hobby is offensive or illegal and prohibited under Australian law, you can also make a complaint to The Office of the eSafety Commissioner (The Office).

The Office has powers to take down prohibited offensive and illegal online content hosted in Australia. In Australia, online content is regulated with reference to the National Classification Scheme.

You can telephone The Office on 1800 880 176, write to The Office at PO Box 13112 Law Courts Melbourne VIC 8010, email The Office at online@esafety.gov.au or visit The Office website at www.esafety.gov.au.

Complaint Form


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